Welcome to the SEMENERG FAQs page! Here you'll find answers to common questions about our shipping, return, refund, and warranty policies. We are dedicated to providing you with clear and detailed information to ensure a smooth and satisfying experience with our products and services. If you need further assistance after browsing our FAQs, our customer care team is ready to help.
Need Help?
If you require immediate assistance, please click the live chat button below to speak with a Customer Service representative. If our team is unavailable, simply send us an email at support@semenerg.com, and we will respond within 48 hours.
Q: What regions do you ship to?
A: We currently ship only within the Continental United States. At this time, we do not ship to Alaska, Hawaii, or Puerto Rico.
Q: How long does shipping take and is it free?
A: We offer free shipping on all orders. Orders are processed within 1-2 business days and typically delivered within 2-5 business days after processing, though delivery times may vary based on product availability and your location.
Q: What can cause shipping delays?
A: Shipping delays may occur due to factors beyond our control such as natural disasters, transportation strikes, or increased holiday volume. We will notify you promptly if any delays arise.
Q: What is your return and refund policy?
A: We offer a 30-day return policy for all orders. If you receive a faulty or damaged product, please provide photo or video evidence to support your claim. Once approved, we will issue a refund within 3 business days via your original payment method. If the issue occurs after the 30-day period, please refer to our warranty policy for repair or replacement options.
Q: Who is responsible for return shipping costs?
A: If a return is due to SEMENERG’s error (such as receiving a damaged or incorrect item), we will cover the return shipping costs and provide a prepaid return label. If the return is due to customer error, the customer will be responsible for the return shipping charges.
Q: Can I cancel my order?
A: Orders can be canceled if they have not yet been shipped. Please contact us immediately at support@semenerg.com to request cancellation. If the order has already been dispatched, you will need to return the item, and we will process your refund accordingly.
Q: What warranty does SEMENERG offer?
A: SEMENERG provides a 5-year warranty on our LiFePO4 batteries and a 2-year warranty on chargers against manufacturing defects. Please note that the warranty does not cover damage caused by misuse, improper installation, environmental factors, or unauthorized modifications.